Shipping policy

At Buildlite, we strive to deliver your modular units efficiently and safely. This Shipping Policy outlines our delivery options, shipping costs, and customer responsibilities.

1. Delivery Areas

Ontario Deliveries: We deliver our Buildlite units to most locations within Ontario.
Outside Ontario: For areas outside of Ontario, please contact us to discuss available shipping options.
Premium and Pro-Assembly Services: Currently available exclusively within a 50 km radius of Burlington. If you're located beyond this range, our team can guide you on alternative arrangements.

2. Shipping Costs

Determination of Fees: Shipping costs are determined based on your location, the size and dimensions of your unit(s), and the quantity of materials ordered.
Remote Locations: Fees may vary for distant or remote areas. To receive an accurate shipping quote, please provide your delivery address and order details when contacting our sales team.

3. Delivery Methods

Flatbed Trailer: For all Buildlite packages, your modular unit is delivered directly to your site using a flatbed trailer.
DIY Kit Offloading: The materials for the DIY Kit can be offloaded manually without heavy machinery. With the help of two capable individuals, they can be easily laid out for assembly.
Pro-Assembly and Premium Packages: Our team handles the offloading and installation, ensuring your unit is delivered and set up with ease.

4. Customer Responsibilities

DIY Kit Offloading: Customers are responsible for offloading the materials of the DIY Kit upon delivery. Buildlite is not responsible for any damages that occur during this process.
Damage During Offloading: If any damages occur while you are offloading the DIY Kit materials, we will work with you to find replacement materials or provide repair assistance if needed.

5. Delivery Timeframes

Estimated Delivery Dates: Delivery timelines will be provided upon order confirmation. Please note that these are estimates and may vary due to factors beyond our control.
Delays: We are not responsible for delays caused by weather conditions, carrier issues, or other unforeseen events.

6. Inspection Upon Delivery

Immediate Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Reporting Issues: Prompt reporting allows us to evaluate the issue and make it right as soon as possible.

7. Contact Information

For any questions or concerns regarding shipping, please contact our customer care team at info@buildlite.ca.